Change Management training has long been provided to Managers and People Leaders, as these roles have an end point responsibility for ensuring that the people they work with are engaging with change in a positive and supportive way. But what if we were to provide this same training to those in an equally strong position to support change, but who don’t have the title of people leader?
Executive Assistants are in a unique position, sitting in the centre of influential networks and with the opportunity to observe and influence outside the scope of their role. Providing a background to change management philosophy and training in the emotional intelligence skills that can help them support change across the organisation will not only help the change management process, but more importantly strengthen the role of EA and aid in the most difficult piece of any change plan – leading people through the change.”
This highly experiential program explores the nature of authority, leadership, innovation and collaboration under conditions of uncertainty. Equipped with a transformational, practical approach, you will emerge understanding the complexity of reaction to change and how to support the process within your organisation.
You’ll not only learn how to support the organisation and your executive during the change period, but you’ll also be able to understand your own emotional reactions during this period – leading others always starts with a reflection on self.
SESSION ONE | A PRACTICAL OVERVIEW OF THE CHANGE PLANNING PROCESS
(9:00 am - 11:00 am, including a working Morning Tea)
Change Management is a structured approach for ensuring changes are thoroughly and effectively implemented, and that the lasting benefits of change are achieved. With the failure rate of organisational changes estimated to be between 50% - 70%, effective Change Management is critical to organisational success as a whole. Without a foundation of change management philosophy, you will not be in a position to support any change within your organisation.
In this first session, you will be introduced to Change Management philosophy as a background to the change process, review a popular change management model, and develop an understanding of the stages of a change plan.
Delegates are encouraged to bring examples of a current change happening within their organisation – to reflect on the change process in a real life environment.
Key features of this session include:
The definition of Change Management and it's importance to the Change Process;
An introduction to John Kotters 8-step Process of Change;
The role of Organisational Culture in Change Management;
Describe the key phases and success factors of change.
SESSION TWO | USING EMOTIONAL INTELLIGENCE SKILLS TO SUPPORT CHANGE
(11:00 am - 1:00 pm)
How do you help someone move from the safety of a known, proven, certain and reassuring environment, to a space outside their comfort zone that is unknown, uncertain, unproven and fearful?
Organisational change is emotionally loaded because work is so intimately associated with safety and survival, and is linked with key perceptions about the self, ego, status, worth, value, money and character. Numerous studies have shown that a job means more than a wage to most individuals. There is a strong sense of attachment to a job and a psychological bond exists between the employee and organisation, when this bond is changed or broken it can affect all employees and also impact on organisational productivity.
In the workplace, as well as our personal lives, emotional intelligence is an essential component in building resilience for mental health and successfully managing change – managing yourself and leading others.
This session will give you ideas on how to be a leader of change whether it is actually your project or not.
Key features of this session include:
Understand the emotional cycle that comes with change - “Kubler-Ross 5 Stage Model”;
Using various EQ techniques to influence and support others during change;
Responding to resistance to change;
Handle emotionally charged situations confidently and professionally.
(1:00pm - 2:00pm)
SESSION THREE | TEAM DYNAMICS IN A CHANGING ENVIRONMENT
(2:00 pm - 5:00 pm, including a working Afternoon Tea)
Change is more than a simple process of establishing a vision, developing a plan and getting people to follow that plan to a place you want them to be. No matter how beneficial the change might be, or how clearly it is communicated, resistance to change will occur. You will inevitably encounter some degree of resistance within your team, whether or not they vocalise their objections.
Change and how it is handled can strengthen, weaken or stabilise a team.
Whether you are a leader of a team or not, having an understanding of team dynamics and the effects of change on a team is a critical skill for all Executive Assistants. It will help you support your team and Executive through a challenging and uncertain time.
A solid and effective team is made up of strong individuals who will all have their own response to an impending change; people who thrive on change, those who resist change and need time to prepare, those who are not bothered, those who are concerned with the effects of change etc
Perhaps the most crucial element to successful change management is Team Dynamic, and the direct impact on team productivity. The focus of this session is how change affects team dynamics and productivity and the skills you can develop to better manage and advise during times of challenge and change.
Key features of this session include:
Top 2 obstacles to Change: Employee Resistance & Communication Breakdown;
Team Development Stages: Forming | Storming | Norming | Performing;
The Speed of Trust and the Trust Bank Account;
Emotional Health and Wellbeing during change.
Managing Director | Ponte Valle
Associate Partner of The Hofstede Centre & itim International
For close to 20 years David has been working with some of world's largest organisations in the FMCG, Utilities, Mining & Resources, Civil Construction, Pharmaceuticals, Health, Logistics and Manufacturing sectors in the areas of strategic organisational development, change management, mergers & acquisitions cultural alignment, matrix management and optimisation, multi-country collaboration and business transformation, as well as heading up Learning and Development and Organisational Development functions for global organisations such as the Avis Budget Group and Thales.
David has experience in designing and facilitating international collaboration and change management activities including; helping to revive stalling projects due to cultural differences, facilitating multi-country conflict resolution, and driving global business transformation and change projects. He has conducted these activities in many countries including Germany, France, England, Australia, New Zealand, the United States, South Africa, Portugal, Poland and Romania. David has also coached high potential project and technical leaders in countries such as Austria, Canada, New Zealand and of course Australia and currently provides mentoring for leaders and business partners in countries such as Scotland, France, Singapore and Australia.
David is a member of The Society for Intercultural Education, Training and Research, and a board member of the Association for Transactional Analysis in Australia and a member of the International Transactional Analysis Association. In 2015 David was chair of the International Transactional Analysis Association Conference.
Partnering with EA Australia, David delivers both our "Change Management and the Executive Assistants" and the soon to be released "Cross-Cultural Awareness" workshops. We are proud and privileged to work with him on these and other projects.
Securely register online through our events registration partner, Eventbrite, using the button link below. Once on the EventBrite site, you will be guided through the simple registration process.
Alternatively, email [email protected] with your registration details and we will happily manage your registration for you.
All EA Australia workshops are available for registration through our partner at Eventbrite. For safe and immediate registration to confirm your place jump to our "Change Management and the Executive" registration page here.